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Legal

Refund Policy

Version 2.0 · Effective 8 October 2026 · AveoSoft Private Limited

In brief
  • Full refund of the plan fee, any time. No reason is needed.
  • GST and payment processing charges are not refundable.
  • The refund covers the plan fee for your current billing period.
  • It can be used once per subscriber.
  • We pay the refund within 14 days of your request, to the original payment method through Cashfree.

This summary is for convenience. The numbered sections below are the binding text.

1. Scope

  1. 1.1This Refund Policy applies to subscription plans for the BidShakti portal purchased from AveoSoft Private Limited ("AveoSoft", "we").
  2. 1.2It forms part of the Subscriber Agreement. If the two differ on refunds, this Policy prevails.
  3. 1.3It does not apply to fees for BidShakti Assist or any other service agreed separately in writing, which follow the terms of that written engagement.

2. The money-back guarantee

  1. 2.1You may ask for a full refund of the plan fee at any time during your current billing period. You do not need to give a reason.
  2. 2.2Plans are billed monthly in advance, so the refund covers the plan fee you paid for the current billing period.
  3. 2.3The guarantee can be used once per subscriber. A subscriber means the business entity, identified by its account, GSTIN or PAN, not the individual user.
  4. 2.4The guarantee does not cover BidShakti Assist or other bespoke services, and it does not apply where the request follows a suspension for breach of the acceptable use terms.

3. What is not refundable

  1. 3.1GST charged on the invoice is not refundable.
  2. 3.2Payment processing or gateway charges are not refundable.
  3. 3.3The refund amount is therefore the plan fee before GST, less no other deduction.

4. How to ask for a refund

  1. 4.1Email contact@bidshakti.com from the email address registered on your account, with the subject "Refund request" and your workspace name.
  2. 4.2We confirm the request by reply and start processing it. We complete the refund within fourteen (14) days of your request.

5. How and when the refund is paid

  1. 5.1Refunds are processed through our payment gateway, Cashfree Payments, to the original payment method used for the payment.
  2. 5.2We start the refund within 14 days of your request. The time it then takes to show in your account depends on the gateway and your bank or card issuer, according to their published timelines.
  3. 5.3If the original payment method can no longer receive funds, we will arrange a bank transfer to an account in the subscriber's name.
  4. 5.4We will issue a credit note for the refunded plan fee where GST rules require one.

6. What happens to your account

  1. 6.1When a refund is made, the subscription ends, no further charge is taken, and portal access is paused.
  2. 6.2Your content is not deleted by the refund. You can request an export, or ask us to delete your account as described on the Account Deletion page.
  3. 6.3If you subscribe again later, the guarantee does not apply a second time.

7. Contact

  1. 7.1Questions about refunds: contact@bidshakti.com. AveoSoft Private Limited, 616 Sharan Circle Business Hub, Zundal, Ahmedabad, Gujarat 382424.